Parks
Innovation and better management of your parks is achieved through the sharing of knowledge and information. Park managers developed Yardstick for the industry as a benchmarking tool to collect, share and compare vital information to measure current performance and drive future improvements.
Yardstick provides tools to collect and compare both management and user information.
- The Benchmarks project reports on a wide range of information to identify asset provision, costs, service delivery, strategic planning and asset management best practice.
- The Survey project identifies what is important to your user and how well you are meeting their expectations – it effectively measures the levels of service you are delivering, and identifies your service level gaps.
Benchmarks
- Identify, plan and improve your strategic goals and direction
- Record your operation costs against a variety of criteria
- Undertake financial performance reviews and cost estimating
- Cost/benefit analysis with accurate and up to date information
- Lobby for additional resources.
- Drive asset management implementation and improvements
- Evaluate your systems and performance
- Develop parks strategies and levels of service
- Inform service delivery reviews
- Compare locally, nationally and internationally
- Prioritise areas for improvement
- Thoroughly understand your business, and the strengths and weaknesses of your operation.
Survey
- Identify your park users community profile
- Defines and reviews your levels of service based on accurate and reliable user research
- Reliably reports on service performance based on industry benchmarks
- Prioritise improvements and development programmes
- Three research options in one project to capture the views of your park visitors:
- Intercept survey of park users
- Online self completion survey
- Door to door survey
- Record user expectations and satisfaction to measure the gaps in levels of service.
- Include your own specific questions to address specific issues
- A network of organisations and professionals learning and improving from shared informations and common experience.
How it works
Benchmarks
User Surveys
Key Benefits
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On-line Tools
Benchmarks online questionnaire
- Secure questionnaire available online for self completion
- Add access for unlimited number of additional staff
- Detailed guidelines defining how each question should be answered, available from pop-up window right in the survey
- Display previous years answers and notes at the click of a button
- On site review by Yardstick auditors to ensure accuracy of information provided and credibility in the reported results
- Information collected identifies: Planning, asset management and service delivery best practice; park land and asset provision; costs and revenue with matched information to provide calculation of performance metrics; sustainability practices and community engagement and programs
- Country specific questions, updated annually based on member feedback.
Benchmarks online reporting
- All results available online
- Detailed menus to quickly find the information you need
- Select your own peer group for more accurate comparison
- Select a specific organisation you wish to benchmark with.
Individual performance report
- Provides a simple and quick overview of key results and performance
- Key results provided in summary graphs
- Includes peer group selection
- Management performance assessed and scored against industry best practice
- Printable format to share with others.
Visitor survey reporting
- Group and individual results
- Identifies who are using your parks assets (and by extension who isn't)
- Importance and satisfaction of individual park services
- Overall park satisfaction
- Benchmark with other organisations to provide relevance and industry reference point to provide meaningful performance assessment.
- Results are now available as an on-line report
The Parks Yardstick programme is currently operating in Australia, Canada, New Zealand, Norway, Denmark and Finland