Facilities
Innovation and better management of your recreation facilities is achieved through the sharing of knowledge and information. Recreation and aquatic facility managers developed Yardstick for the industry as a benchmarking tool to collect, share and compare vital information to measure current performance and drive future improvements.
Yardstick provides tools to collect and compare both management and user information.
- The Benchmarks questionnaire collects a wide range of information to identify centre usage, costs, revenue, staff resource and pay rates, service delivery and asset management best practice
- The User survey identifies what is important to your facilities users and how well you are meeting their expectations
Benchmarks
- Identify, plan and improve your strategic goals and direction
- Undertake financial performance reviews and cost estimating
- Prepare feasibility studies using real, up to date figures from comparable facilities
- Compare individual recreation facilities against each other
- Lobby for additional resources
- Review entry fees
- Review staff pay rates and resourcing levels
- Drive asset management implementation and improvements
- Develop city wide recreation facilities strategies and levels of service
- Inform service delivery reviews
- Compare locally, nationally and internationally
- Prioritise areas for improvement
- A network of recreation centres and managers learning and improving from shared information and common experience.
Survey
- Understand your customers based on accurate reliable and independent user research
- Identify and report on customer satisfaction based on industry benchmarks to provide meaningful performance assessment
- Prioritise centre improvements and program delivery
- Two research options to capture the views of your facility visitors
- Intercept survey of facility users
- Online self completion survey
- Record user expectations and satisfaction to measure any gaps in levels of service
- Include your own specific questions to address specific issues
How it works
Benchmarks
User Surveys
Key Benefits
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On-line Tools
Benchmarks online questionnaire
- Secure questionnaire available online for self completion
- Add access for unlimited number of additional staff and restrict access to specific facilities if required
- Detailed guidelines defining how each question should be answered, available from pop-up window right in the survey
- Display previous years answers and notes at the click of a button
- On site review by Yardstick auditors to ensure accuracy of information provided and credibility in the reported results
- Information collected identifies: Planning, asset management and operational best practice; centre usage, costs and revenue, user fees, staff pay rates and resource levels, facility information to calculate performance metrics and identify peer groups
- Provides industry wide key performance indicators
- Country specific section updated annually based on member feedback
Benchmarks online reporting
- All results available online
- Detailed menus to quickly find the information you need
- Select your own peer group of similar centres for more accurate comparison
- Compares specific recreation facilities against each other
Individual performance report
- Provides a simple and quick overview of key results and performance
- Key results provided in summary graphs
- Includes peer group option to compare against similar facilities
- Quick comparison of facilities performance within same organisation
- Management performance assessed and scored against industry best practice
- Printable format to share with others.
User survey online reporting
- Group and individual results
- Importance and satisfaction of individual service elements
- Overall recreation facility satisfaction
- Benchmark with other organisations to provide relevance and industry reference point to provide meaningful performance assessment.
- User survey reports now available on-line
The Facilities Yardstick program is currently operating in New Zealand, Australia and Canada.