Leisurecheck

COLLECTING INFORMATION YOU NEED TO MANAGE AND DEVELOP POOLS AND LEISURE CENTRES

Yardstick is owned, operated and supported by a collaborative partnership of industry organisations including the New Zealand Recreation Association (NZRA), International Federation of Park and Recreation (ifpra), Parks and Lesiure Australia (PLA) and the Institute of Public Works Engineering Australia (IPWEA).

General benefits:

  • provides information for business reviews
  • assists with annual and long term budgeting
  • helps to set levels of customer service
  • provides factual information that drives asset management planning
  • helps set, monitor, and report on meaningful performance measures
  • enables interaction with users
  • is an unbiased independent assessment
  • provides long term trend data

Facility Managers developed Yardstick for the industry as a benchmarking tool to collect management and planning information to measure current performance and drive future improvements.
Click here for our Membership Form.

 

MANAGEMENT MEASURES

  • provides factual information to review performance
  • helps with cost estimating and budgeting
  • helps with negotiating rates for services and staff
  • provides information to review admission charges
  • helps identify and drive industry best practice
  • compares your facility with other similar facilities
  • is a network of similar organisations learning from common experience
  • provides information for the planning of new facilities

 

VISITOR MEASURES

  • is an on-the-spot intercept survey of pools and leisure centre users
  • is carried out annually
  • identifies user demographics
  • measures user satisfaction
  • measures levels of service
  • can have specific questions added to suit your situation
  • provides a independent industry endorsed result
  • enables comparative and reliable reporting of the critical “customer satisfaction” performance indicator

Yardstick Leisurecheck is currently operating in:

  • New Zealand   
  • Australia